Returns and right of withdrawal
Returns of physical products
On physical products, we apply a 60 day return policy. Just contact me at firstname.lastname@example.org or 076-051 06 06 and I will solve it. Returns of course only applies to unbroken packaging and unused products. We take care of return shipping.
For used products, a 10-day right of withdrawal applies and the product may be opened but not used. However, you obviously have a 6-month used warranty.
Right of withdrawal of guided tours etc.
Paid activity can be refunded until the day before without me questioning it. Should you become ill or another serious event occurs, we can postpone the activity or I will refund the fee.
Gift cards are refundable within 14 days from the payment date if you wish.
Satisfied customer guarantee
My goal is that you should always be a satisfied customer with me, so should it be difficult for you for any reason, I will do my best to help you find a good solution!
Have a nice day // Jonas